Rexx Sports Nutrition will only accept returns of merchandise purchased directly from www.rexxsportsnutrition.com and in accordance with the following:
1. Shipping costs are non-refundable.
2. Refunds may take at least one week to process.
3. Supplement reimbursement requests will only be considered if the respective dietary supplement’s packaging is unopened and if the dietary supplement is in the original packaging.
4. To be considered for a refund, Rexx Sports Nutrition must receive the respective item within fourteen (14) days of the item’s purchase date. In all cases, refunds will be made ONLY to the credit card used for the original purchase. It may take up to two (2) billing cycles for the refund credit to appear on your statement.
5. Returns that originate from outside the continental United States will not have return slips sent for the respective merchandise. Purchaser is responsible procuring shipment and for the merchandise arriving at Rexx facilities.
6. The original packing slip is required for merchandise to be considered for reimbursement.
Please note that we do not have the ability to track your return nor are we responsible for the amount of time it takes for the item to be returned.
REXX SPORTS NUTRITION IS NOT RESPONSIBLE FOR LOST OR STOLEN MERCHANDISE.
INTERNATIONAL SHIPPING AND RETURNS
While the Rexx team works hard to prevent products from shipping to countries where ingredients are problematic or prohibited, we cannot guarantee that our restriction information is always up to date. As these regulations change constantly, we strongly recommend that you check with your local authorities for information on regulations that may affect your ability to receive your order.
Unfortunately, we cannot issue a refund of any kind for orders seized or destroyed by Customs.
In addition to prohibited items, we are unable to ship free samples.
We welcome your feedback. If you find a product that needs to be restricted, please contact us with the product name and a link to the relevant regulatory agency policy from your local authority’s website. We’ll inspect the issue immediately and update our restrictions accordingly.
Delivery time frames are estimates only and do not take into account weekends, holidays, or processing and packing (please allow 12-24 hours for packing). Please allow your order time to pass through customs procedures; an international order will not be considered ‘lost’ until 60 days from the date of shipment. We are unable to process claims until the 60 day period has passed. Please note: Before you make a purchase, please be aware of the personal purchase limit set by your country. If your order exceeds this limit, you will need to arrange for a broker to clear your package through customs.
Although delivery estimates may vary depending on your country, basic information on your options is below:
Approximately 6-10 business days
Flat Rate of $20
Note: International customers are responsible for ensuring that the products ordered can be lawfully imported to your country. When ordering from Rexxsportsnutrition.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped to countries outside of the United States may be subject to import taxes and customs duties levied by the destination country once a shipment enters the country. Any additional charges for customs clearance must be paid by the recipient. Customs policies vary widely from country to country and we recommend contacting your local customs office for further information. If you do get charged an additional fee, the carrier will expect payment at the time of delivery. If you refuse the shipment because of these charges, or if an order is rejected by customs due to item restrictions, or if the order is returned because the local post is unable to locate your address, we can refund you for the cost of the products (which does not include any shipping or return shipping fees) once the package is returned and processed by our warehouse. Please note that packages returned by customs can sometimes take a very long time to return, and in extreme circumstances can take as long as one year.
International Returns Policy
Because the U.S. Food and Drug Administration (FDA) places numerous strict regulations upon the delivery of consumable items into the country, Rexxsportsnutrition.com may not be able to process returns on international orders. If you received the wrong item or the product appears defective, please contact Customer Service at firstname.lastname@example.org; we will review each circumstance on a case-by-case basis to determine if a return can be processed.
Violation of laws
Please familiarize yourself with your country's import restrictions before ordering. We cannot be held responsible for any delays, fees, fines, or penalties incurred by your order due to a violation of law. Items sold at Rexxsportsnutrition.com are intended for personal use.
Although it is rare for international orders to get lost, please be aware that it can happen. International orders may take up to 60 days to clear customs, depending upon delivery method and government procedures. An international order will not be considered “lost” until 60 days have elapsed from the date of shipment. We are unable to process claims until this 60-day period has passed. Refunds issued will be for the cost of the merchandise only; shipping costs will not be reimbursed. Please note that we do not offer replacements or store credits. In the event that your order has been lost, you must report it as lost to us within 90 days of date of purchase. Please contact us by email to discuss your options.
Rexxsportsnutrition.com cannot be held responsible for any laws or regulations that result in Customs applying additional cost to your order, whether tax or duties, nor any related delivery delays or seized products. However, please note that the vast majority of international shipments do not experience problems or delays, and our customers are very rarely assessed additional fees. In the event additional fees are assessed to your order, your local Customs authority will contact you directly. By ordering from Rexxsportsnutrition.com, you agree to our policies above. Rexxsportsnutrition.com reserves the right to change these policies at any time, and we also retain the right to refuse service to any customer at our sole discretion.